NEW JOBS FOR VATELIENS: Guillemette is now Director of Sales and Marketing at Hotel de la Paix Geneva, a Ritz Carlton Partner Hotel. Coming soon : new interview.
“Whenever I receive a resume from a Vatel alumnus, I always put it at the very top of the pile. If they’ve had the same education, I’ll always prefer a Vatelien!” And Vateliens like Guillemette Notarangelo Dormans, Director Of Sales at the Geneva InterContinental, there are 29,000 spread throughout the world!
Without any further ado, let’s look at Guillemette’s Success Story - a passionate, pugnacious and determined Vatelien with a brilliant career.
Guillemette, can you tell us how you built your professional project: from wanting to work in hotel and tourist management, up to your current job, without of course forgetting the time you spent at Vatel?
When I was 16 years old, I had the opportunity of staying at the Four Seasons Los Angeles. At that time I had no idea whatsoever about how such a hotel could possibly be organized, but that was the moment when I decided that I wanted to have a career in luxury hospitality. After a first experience at the La Cour des Loges in Lyon as a hostess in the Nicolas Le Bec Restaurant, I started out right away as a Vatel Lyon student.
Sales and Marketing interested me right away and I did everything I could to work in these departments as soon as possible. Vatel, however, did teach me that we had to start “at the bottom of the ladder” to better understand the mechanics of a hotel and so I started to work in the kitchens, as a waitress and at the front desk. My first experience in sales was in the internship I did at the Plaza Athenee Paris and then at the InterContinental Paris Le Grand: my first steps, huge discoveries, my dreams were coming true. Then I had different jobs in Sales and Marketing in both hotel chains and independent hotels. Little by little, I climbed the corporate ladder thanks to my mentors and thanks to those who provided me with opportunities.
What is your fondest internship memory?
My internship at Saint Barthelme, at the Manapany in 2002. I left with three other students from my class. Of course, a beautiful beach with palm trees, ideal conditions when you’re 20 years old, and we all had a once-in-a-lifetime experience! But I also learned a lot in this internship where I worked in the restaurant and at the front desk. After spending nearly six months there, it was hard to come back to reality, but as the academic year was starting again, I had a clearer vision of what I wanted to do and didn’t want to do, after that.
How did you get the job that you currently have?
I worked really hard to get this job. I worked in nearly all the jobs that are in a Sales and Marketing department of a hotel, whether they were in the organization of groups or events, or truly in commercial prospection. I was always really focused on my results and performances because that’s the best way to show how much you are worth. I worked hard on foreign languages (I speak English, Italian and I’m learning Arabic). I learned how to surround myself with the right people and seize opportunities that presented themselves, even though sometimes that meant I had to move: from Lyon to Paris, then Monaco and finally Geneva. When you’re mobile, you are promoted much easier.
What does your job consist in?
I manage an external sales team, made up of five people. I also manage relationships with our foreign representatives, in particular for the Chinese and Middle East markets. My role is to approach B2B customers who are interested in working with our hotel. We have quite a few different types of customers: we have a lot of diplomats (we’re located right across the street from the United Nations), but also MICE customers (Meetings, Incentives, Conferences and Events), tour operators, companies and individual guests. I personally manage the American market and travel there four or five times per year as well as the leisure activity market, to try to fill the hotel on week-ends. I’ve got a really good team that I created from scratch when I started here, a year ago. My role consists in coaching them, motivating them and making them want to fulfill their goals while continuing to like working here in this hotel.
In your opinion, what three qualities does a luxury hotel Director Of Sales have to have?
Diplomacy and tenacity. But passion for your job is still the basis for everything in the hospitality industry!
Have you met and are you currently in contact with quite a few other Vateliens?
There are a few Vateliens in my hotel and I’ve met a lot of Vatel alumni throughout my career. We’re always happy to see each other. Whenever I receive a resume from a Vatel alumnus, I always put it at the very top of the pile. If they’ve had the same education, I’ll always prefer a Vatelien!
What are you short, mid and long-term projects?
The last stage in a hotel would be the Sales and Marketing Manager. I’m thinking of this in the short or mid-term.After that, why not a regional job in the headquarters or in a cluster, in Geneva or elsewhere.
It’s often difficult to have a good career / life balance when you work in hospitality, but I’m the living proof that everything is possible when you really want it. I’m married and I have a daughter who’s three. My husband also works in hospitality: maybe that’s the key to success? Everyone’s got their own success story!
School of Hospitality Management, Ansal University along with Courtyard by Marriott is planning to set up an Academic Enhancement Program.Read more
The School of Hospitality Signs a First-of-Its-Kind Memorandum of UnderstandingRead more
The study of hotel management subjects, being closely attached to life unless inducted into real life, lose their practical importance.Read more
Be it an international level 20-20 cricket match or be it the one played at the level of the Indian Premier League, the excitement does not remain confined exclusively to those stadiums.Read more
PURANI DILLI ENTERS GURGAON..!!!!!Read more
Vatel cultivates the qualities required to be a good professional in the hospitality industry: being fluent in foreign languages, knowing how to work with other cultures... Hoteliers are attracted by Vatel students’ resumes, as Vateliens can tell us.Read more
François Perraud feels both a hotelier and a financial controller, an expertise that he likes to pass on to Vatel students.Read more
Jeremie de Fombelle has always loved resorts and has seen many of them, before coming to Mauritius. And this is where he really fell in love! But economic competition is stiff. How can you stand out, if not by the quality of your management?Read more
A professor of marketing, corporate promotion and negotiation, Sophie Lot loves adult education and teaches at Vatel Switzerland.Read more
Thanatat Boonpeng: a young Vatel graduate at Siam Kempinski Hotel Bangkok.Read more
Recently there has been a series of campus drives at the School of Hospitality Management (SHM), Ansal University and all of them took place back-to-back. The Méridien, Marriott Hotels, ITC, Radisson, Lemon Tree and the DLF (Hospitality Wing).Read more
Every day, Vatel students and instructors prepare for class, study, and fan the flames of their curiosity, thanks to the cutting-edge digital library provided by the ScholarVox platform. Come right this way for digital access to knowledge!Read more
An MBA specializing in ecotourism opens in Madagascar. This island has all it takes to materialize this demanding approach of responsible and innovative tourism.Read more
New ideas, enthusiasm, the desire to embrace a gourmet universe: Jerome Ferrer’s story has all the ingredients that inspire the best “success stories” to strategy professors!Read more
The hospitality and tourism industries are particularly concerned by sustainable development. And what if Vatel alumni played a key part in this transition towards more environmentally friendly hotel management?Read more
Travel broadens the mind, as the old saying goes. It also leads to unconventional restaurants. Let’s meet two Vateliens who founded Le Kaya Restaurant in Tignes.Read more
Besides having a Bachelor or an MBA Vatel, what does being a Vatelien mean?Read more
Throughout their entire careers, Vatel alumni remain in touch with their schools. This is also true for Kevin Tessieux, who has never forgotten that he was also once a student, and who now shares this knowledge with students today.Read more
Chahrazade Baroudi, a Vatelien since 2013, describes her job as Marketing and Communication Manager in IDAM, Alain Ducasse’s restaurant on the top floor of the Doha Museum of Islamic Art, in Qatar.Read more
Future hospitality professionals, welcome to Vatel’s 100% management simulation serious game! For an entire week and on three continents, MBA students met the challenge of managing a 4-star hotel and a resort in the Indian Ocean. The winners are...Read more
Who is Gaelle Garnier, the new manager of the network of 35,000 Vatel alumni throughout the world? Let’s meet a Vatelien who works with Vateliens!Read more
The 25th Eurhodip conference, which Vatel took part in, took place in Croatia. Targeting responsible tourism, this conference allowed participants to have more information on opening higher education courses in the field of sustainable development.Read more
Designed to address the needs of the global hospitality industry, the Marco Polo program strengthens the international profile Vatel students have and has just received the prestigious Best Innovation in an Educational Program Award.Read more
Graduated in 2011, Alexis Bouche began his career in England. Six years later, he returned to France and is now the Sales Manager of the 5-star hotel, Villa Maïa.Read more
Nearly 40 years old, and now 50 campuses in 32 different countries: Vatel Group opened its first school in Paris and is continuing to grow and duplicate its innovative educational concept in schools abroad.Read more
Trained at Vatel Nimes ten years ago, Chloe Wu has a brilliant career in China. She no longer works in the hospitality industry, but has not forgotten her passion of hospitality and service...Read more
Vatelalumni.com, free and connected to your LinkedIn profile, will soon be one of your favorite internet sites!
The Vatel International Research Center in Hotel and Tourism Managementhas just published the 10th edition of its Journal, which targets research and reflections on changes taking place in the hospitality and tourism industries.Read more
Curiosity, humility, team spirit... A Vatelien shares his commitment to values his school transmitted to him.
The same international spirit that students have Vatel and 4 students in nursing undertake a humanitarian project in Madagascar.Read more
A traveler - salesman - ambassador, Marco Polo introduced Asia, at that time nearly unknown, to Europe. This inspirational fate has given its name to Vatel’s international exchange program, where students can study at another Vatel campus for a year.Read more
The most senior representatives in the international hospitality industry give Vatel the Best School Hospitality Award. An entire profession thus acclaims them.Read more
Learning the skills needed to be a manager, quick employability, international careers... Vatel, the passport that gets you hired. See the video.Read more
A professor of hospitality management, restaurant services and tourism management for over 28 years, Pat Golden-Romero teaches MBA Vatel courses at Vatel San Diego, USA.Read more