CAMPUS

Workshop -

Every hotelier should be able to strike an interesting and meaningful conversation with the guests, try to win their confidence,so that they go back not merely as customers but as friends. Effective conversation is an art which can win many a heart


Workshop -

Students were exposed to art of listening, as, one can be a good conversationalist, only if one develops the art of listening – more so in hotels where one is required to listen to the guests and execute accordingly. The guests usually do not give another chance if things go wrong. Other inputs included body language, facial expressions, eye contact etc.

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Director of Vatel Programme
Laurent Guiraud
Ansal University, Sector – 55, Golf Course Road
122011 Gurgaon (Haryana) - IN

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+91-9643306815
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MBA Specializations
Directeur d'hôtellerie internationale

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